How can we help?

12 questions shown

• How do I pay with GCash or Maya?

  Pick a plan or coin pack on Plans & billing, review the price and terms, then choose GCash, Maya, GrabPay, a card or over-the-counter on the checkout page.

  Go to Plans & billing
• Do prices include VAT?

  Yes. Prices in pesos already include 12% VAT. The amount you see before checkout is the amount you pay.

• How do I cancel my subscription?

  Go to Plans & billing and choose Cancel subscription. You keep Premium until the end of the period you already paid for, and there are no cancellation fees. You can resume anytime before then.

  Go to Plans & billing
• Can I get a refund?

  Refunds follow Philippine consumer law. Contact us within 14 days of a charge and we’ll review it promptly. Coins you’ve already spent on unlocked episodes can’t be refunded. For a purchase made in the App Store or Google Play, ask Apple or Google for the refund.

• What are coins and do they expire?

  Coins unlock single episodes permanently for your account. The coin price is shown before you unlock, and coins never expire.

  See coin packs
• How does Data Saver work?

  Data Saver streams at up to 480p to stretch prepaid and mobile data. Turn it on for each profile in Profile & settings, and switch it off on Wi-Fi for the sharpest picture.

  Open Profile & settings
• How do I turn on captions or Filipino subtitles?

  Choose subtitles from the player, or set a default subtitle language and caption style for each profile in Profile & settings.

  Open Profile & settings
• How many screens can watch at the same time?

  Free lets you watch on 1 screen at a time. Premium lets you watch on 2 screens at once.

• What do G, PG, R-13, R-16 and R-18 mean?

  These are the Philippine MTRCB rating categories. G is for all ages, PG means viewers under 13 should watch with a parent or guardian, and R-13, R-16 and R-18 are restricted to viewers of those ages and above. You can set a rating limit for each profile.

  Open Parental controls
• How do I set a parental PIN?

  Open Parental controls, choose Set PIN on an adult profile and confirm with your account password. After that, raising a rating or leaving a kids profile needs the PIN.

  Open Parental controls
• I forgot my password. What do I do?

  Choose Forgot password on the sign-in page and we’ll email you a reset link. The link expires after 1 hour.

  Reset your password
• How do I download or delete my data?

  Go to Privacy & data to request a copy of your data or delete your account. We respond within 30 days, as the Data Privacy Act requires.

  Open Privacy & data